Dear gurus ,
i'm new to sap.i want to learn sap crm.my qualification is mba mktg. could u plz guide me in the following...
i've 3 yrs exp of call center,
what are the various topics/aspects i have to cover....
1.where to start sap crm preparation( which topic)
2.how to proceed( preperation flow-topic wise)
3.can any one send me the crm material like 100,800....etc..