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C4C Can a service engineer use a bar code scanner te register part consumption


I would like the field service engineers to scan certain product with a bar code if they are registrating the spare part that is used. The bar code needs to be stored on the workticket item line and / or in the customers installed base. Is this (service) scenario already in place in the solution. If not which scanner (app) did you use and how did you integrate it to C4C.

So has anybody experience with scanning bare code data and storing the data at ticket or installed base level.

Looking forward to your experiences and creative thoughts.

Kind regards,


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1 Answer

  • Best Answer
    Feb 01, 2018 at 03:26 PM

    Hi Marie-Jose,

    With 1802 release, users can scan the bar code of a Registered Product to fill up data while creating Ticket in online and offline mode. Please refer to release note

    for more information.


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