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Email tracking for Hybris Marketing Cloud (Public Cloud)

Feb 04 at 11:24 AM

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Former Member

Hi,

I am trying to activate the email tracking function for campaign (to track email open/clicked). When I click the link, I got error "Validation Failed, not able to save event to databuffer"

From the document, service "/default_host/sap/public/cuan/link" need to be activate for the web dispatcher to allowing the connection using T-code SICF. But I have no WEBGUI to run t-code in Marketing cloud edition.

Any idea?

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1 Answer

Best Answer
Saurabh Kabra
Feb 04 at 06:12 PM
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Hi,

In such case you need to open an SAP Incident/Ticket. They will do it on your behalf.

Thanks

Saurabh

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Hi Philip,

as Saurabh pointed out - pls. open a support ticket (XX-S4C-OPR-INC). Our cloud operations team needs to adjust some server settings.

Thanks,

Matthias

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Former Member
Matthias Reiner

Noted, thanks a lot.

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