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Load Report Failed


Could someone please help me on this? I use Crystal Report bundled with VS.NET 2005 and I am getting "Load Report failed" from time to time in production. Most of times it works fine. It seems the problem appears when more people are viewing the reports. The only solution now is to restart the IIS but it becomes very difficult as it is production box. I have assigned full control on c:\windows\Temp to Network Service account, and dispose the Crystal Reports objects when page is unloaded. Any advice will be very appreciated.


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    Posted on Jun 05, 2008 at 04:52 AM

    Intermittent under load issues with ASP.NET resolved only by restarting IIS is suggestive of memory fragmentation issues, i.e., long-lived processes may have free memory so fragmented that a alloc of some size may fail, leading to strange IO or loading errors.

    I'd try recycling the IIS app pool more regularly, if you haven't tried that already. A basic guide can be found here:



    Ted Ueda

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    • Hello Frank,

      The CR.NET creates temp rpt files that it then processes - your post suggests issues with cleanup.

      I'd recommend, if not being done already, more stringent cleanup be done after a Report object is done with:



      // If above does not resolve, explicitly invoking a GC cycle afterwards may help:

      // GC.Collect();

      You've indicated that it's not a permissions issue with the Temp folder, and I'm also inferring that the Temp folder still has plenty of space when the issue happens.


      Ted Ueda

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