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Jun 04, 2008 at 11:53 PM

Problem with Adobe Reader 8.1.2 after applying NW04s SPS15

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Hi Experts,

After installing NW04s SPS15 (from SPS14) we have problems viewing certain PDF documents ie. when trying to load the ESS 'Code of conduct' PDF document. Adobe Reader 8.1.2 will consume CPU and memory on the front-end PC, and sometimes it will eventually load - after 15 minutes or just makes the PC unusable.

This does not happen on NW04s with SPS14 and it does not happen when using Adobe Reader 7.1.0 - which means we have ADS working correctly

We have tested this on numerous computers, including loading the PDF successfully using Adobe Reader 7.1.0, then updating Adobe Reader to 8.1.2 to find that it no longer loads the PDF.

We raised a message for the ACF installation file as per note 766191 and installed it without any success.

Has anyone else experienced this after applying SPS15? Or can suggest some things we can try?

Thanks.

Kind Regards,

Darvern