Some simple question, as curiosity, about the use of the web services interface ICT_SERVICE_DESK_API.
1)I don’t have the necessity to evaluate an integration for third party, then I ask you if it is possible to have the requester and the provider on the same Solman server.
2)Let’s suppose that an Incident is already present in Solman but not created by an external application. To be free from the complex relationship among the SAP tables, is it possible to use the web services to get the incident number in “new” status and execute some updates as the changing of the status? The reading, checking and updating activities must be executed by a "local" Abap application in SolMan. Thank you in advance for your kind support.