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Former Member
Jun 04, 2008 at 09:04 AM

CRM datasources?

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Hi Friends,

I am working on BI 7.0 for a reporting solution of CRM. This is a UK Council project. CRM version is CRM 2007 and BI version is 7.0.

There reporting requirements from the Business.

1: Service tickets( For eg: if customer called council for a parking ticket, then service ticket is raised like this there are lot of example..)

2: Survey

3: Interaction record

4: Solution database etc.

I am new to CRM. I need to analyse the business content and make the list of Gaps.

In CRM 2007, there is a new datasource called Service Tickets . Can I use this or shall go for the older datasource service orders?

If any one has done the similar work, could you please let me know which datasources are suitable? I am also not aware of what master datasources required?..

I am very grateful for your responses.

Thanks,

Sudha