Dunning Question

Hi guys:

My client wants to be able to print the dunning letter as well as email & fax them

I am new to BTE's but I have read in the forums that event 1720 with FM FI_PRINT_DUNNING_NOTICE is whats going to meet this requirement.

Can someone please guide me with steps of how to do this?

1- Do I make a copy of that function module FI_PRINT_DUNNING_NOTICE?

2- If so, how do i activate the email & fax functionality?

3- Does the function module look at the customer master somewhere (in the correspondence tab perhaps) for figure out what the email address or fax is?

4- Does it create a pdf of that dunning letter and sent it to SCOT?

you help is highly appreciated...many thanks

bd.