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Leave Requests--Users cannot select any approver except for themselves

We are using the Leave Request functionality in ESS, and are running into an issue:

For some users (not all), when they submit a leave request, and try to select an approver (using the advanced search F4), they can pull up their own name, but noone else.

Is this a backend issue, security issue, or portal issue? Any suggestions would be appreciated

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7 Answers

  • Best Answer
    Posted on Jun 03, 2008 at 08:48 PM

    It does sound like backend security to me. Especially if some users can see others and some can't. Sounds like some missing authorizations. We get that with some managers able to see their people in MSS and some not....that's the first place I check.

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 04, 2008 at 06:14 AM

    Hi,

    Just ensure whether the approvers are maintained in the back end....

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  • Posted on Jun 04, 2008 at 10:47 AM

    It can be authorisations issue, ALso check the config for the approver to appear in the portal ie last agent or Line manager?

    Has the Org management maintained for the user?

    No modification is done? Please check

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    • Former Member

      It can be authorisations issue, ALso check the config for the approver to appear in the portal ie last agent or Line manager? The approver appears for other users

      Has the Org management maintained for the user? I believe so, yes

      No modification is done? Please check No modification done

  • Posted on Jun 04, 2008 at 02:33 PM

    Please can you give this user SAP_ALL and then check?

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  • Posted on Jun 05, 2008 at 11:28 AM

    Nice to learn Michael, that you were able to isolate the issue

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  • Posted on Jun 05, 2008 at 12:42 PM

    @Siddharth Rajora

    You always know your stuff if you answer a question. I always like your posts too. I am sure he appreciates it.

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  • Posted on Jun 05, 2008 at 02:58 PM

    Many thanks for the kind words Chris 😊, its good to get a feedback from the Mentor

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    • Former Member

      To further explain our solution, we isolated the issue by giving them SAP_ALL, which proved that it indeed was a security issue. Since we can't give a user SAP_ALL, we created a role that allows for that user to display infotype 1 (Org Mgmt) for all users.....This allowed for the user in the portal to search for an approver, while at the same time, limiting them to infotype 1 display (assuming that A. they can access the backend directly, and B. they can access PA20,30, or 40).

      Thanks for all of the suggestions and help

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