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Jan 30, 2018 at 06:21 PM

C4C - Reply Customer e-mail automatically without ticket creation

752 Views Last edit Jan 31, 2018 at 12:47 PM 2 rev

Hi,

Is it possible to have a email acknowledgement sent out to the customer for the email received even if a ticket wasn't successfully created.

Something like, we have received your email and will get back to you.