Dear Experts,
I am a beginer to Workflow.
I have a scenario in CRM.
1,The requester logs into portal and creates an activity in CRM PCUI screen.
what i want to do in workflow is
When the requester creates the activity and saves their is a field with a user name.
I want to send a mail to that user name.
and after that the user will acknowledge it, then the requester should get a confirming mail.
After the user completes the task and comes back to the Portal and changes the status to completed.
then the workflow should send a mail to the requester stating that task is completed.
I will be glad if somebody can explain me the steps involved in doing this workflow.
thanks and regards
Neel