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Former Member
Jun 03, 2008 at 07:42 AM

Service Desk Support Message - linkt to another message

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hey,

is there way to link a service desk message (SLFN) to another message?

and is there a way to work with a masterticket? e.g. there is one problem in a system, several users reporting this error. i dont want to finish all tickets individual, i just want to close the masterticket.

thanks

kind regards

dirk