Skip to Content
0
Former Member
Jun 03, 2008 at 04:47 AM

Simulate Inbound Calls with the IC WebClient

66 Views

Dear experts

I'd like to configure to configure SAP Contact Center Simulator as communication management system (CMS) for IC WebClient Scenarios.

I did the following steps:

- Define CMS profile (SPRO)

- Define CMS system (T-Code CRMM_IC_MCM_CCADM)

- Define HTTP connection (T-Code SM59)

- Maintain CMS connection (T-Code CRMM_BCB_ADM)

- Assign CMS connection to CMS profile (T-Code CRMM_IC_MCM_CCLNK)

But I can't go further. I can't access the SAP Contact Center Simulator. I tried several URL but none is working.

Thanks in advance for your help

Stephanie