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Former Member
Jun 02, 2008 at 05:31 PM

Case management scenario linked to service orders???????????

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Hello All

I am working on CRM 5.0 service module Case Management

The scenario I have is that I want to create a Case then create service orders from the case but I am facing two problems

1-i want the business partners to be copied directly from the case to the service order specially the sold-to-party

2-the Case billing I want it to be the billing of all the service orders that have been created from the case

Thanks in advance

Regards

Jacopo Françoise