CRM 2007 email integration demo

[Former Member]

Hello,

On SDN, in the eLearning section for CRM, there is a demo [SAP CRM 2007 User Interface - eMail Integration|https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/00b7172f-1fdb-2a10-d686-f5720f4933cd].

This shows how emails from outlook can be integrated into CRM, and used to create new activities in CRM. Using the role for sales professional, I would like to add the 'email integration' (not the 'email inbox') functionality to the navigation menu, but haven't been able to figure out what work center I need to add to this role.

Does anybody know what config we need to do in order to get this functionality?

Thanks for your help.

[former_member187506 · Accepted solution]

Mr: Yang

I am attempting to do the same. Unfortunately there appears to be little to in the way of support illuminate the path.

I have sent emails to James Goldfinger, David Glessner, Stefan Haenisch, and others at SAP trying to understand how this component is set up.

Hopefully someone will respond.

[Former Member · Accepted solution]

Let us know what you find out

Dan

[former_member187506 · Accepted solution]

Turns out this demo is not functionality delivered by SAP, but rather a demo of things you can do with SAP.