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CRM 2007 email integration demo


On SDN, in the eLearning section for CRM, there is a demo [SAP CRM 2007 User Interface - eMail Integration|].

This shows how emails from outlook can be integrated into CRM, and used to create new activities in CRM. Using the role for sales professional, I would like to add the 'email integration' (not the 'email inbox') functionality to the navigation menu, but haven't been able to figure out what work center I need to add to this role.

Does anybody know what config we need to do in order to get this functionality?

Thanks for your help.

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  • Best Answer
    Posted on Jun 06, 2008 at 10:35 AM

    Mr: Yang

    I am attempting to do the same. Unfortunately there appears to be little to in the way of support illuminate the path.

    I have sent emails to James Goldfinger, David Glessner, Stefan Haenisch, and others at SAP trying to understand how this component is set up.

    Hopefully someone will respond.

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