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SAP HANA Connection

Jan 30 at 02:41 PM

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Hi Team,

I just want to know how SAP connects to customer SAP HANA software, if SAP wants to troubleshoot any product bug?

And also SAP delivered any fix that should be DU/Server side export & Import?

Please help on this..

Thanks,

Rajavelu

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2 Answers

Kaan Turkes Jan 31 at 01:58 PM
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Hello

They will connect to customer HANA DB using SAP Router. For more information you can check SAP Note: 1592925 - SAP HANA Studio service connection.

If O/S level access is needed, you should open SSH connection too. Also in SAP Support Launchpad, you should maintain system data / user data too.

Best regards

K.

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Arun Kumar Marria
Jun 18 at 09:35 PM
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Hi Rajavelu Angalan,

Depending on issue SAP may connect to customer system via following ways

HANA studio connection

WTS Connection

SSH connection for OS level access

GoToAssist session(used for screenshare with and without control)

You may request SAP Support for either of these.

Regarding DU import, can you confirm which issue you are referring to? Are you talking about server DU imports or custom DUs? I may then be in a better position to answer your questions.

Thanks,

Arun Marria

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