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Former Member
Jan 18, 2008 at 01:54 PM

Report fails to generate on Crystal Reports Server

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Post Author: cmilkosk

CA Forum: General

Hello all!

I have a case open with BO on generating a report from a Crystal Reports Server (CRS). The report works fine when running in Crystal Reports on my PC, but after I send it to the Crystal Reports Server, it fails with a message like:"Failed to open the connection.

C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\Data\procSched\metrixdb.reportjobserver\~tmp9bc512965895e0.rpt"This error appears to be telling you that it is trying to connect to

the CRS's reportjobserver process and having a problem, but the service is up according to the Central Config Manager. I tried starting and stopping it, but it didn't make a difference. This happens for different reports sent to the server. One common thing that I've noticed is that the reports that connect to the CRS's local SQL Server 2005 database are the ones that are failing. So, my CRS resides on the same host as the SQL Server 2005 database (which also houses the CRS SQL DB). Interestingly, reports scheduled that connect to a remote SQL Server 2000 database work fine. It could be the simplest report that I am running off of the CRS/SQL Server 2005 host, and it still fails every time. Tech support so far hasn't been much of a help. They suggested that I upgrade my Crystal Reports software on my PC to R2, but that didn't fix the problem.Has anyone had any trouble like this before? If so, have you found out what the cause was?I'm beginning to wonder if it is related to SQL Server 2005 or potentially just that it is connecting to a local database.Note - my CRS's software version appears to be 11.5.3.438. I'm not sure if I am running CRS R1 or R2 (how can you tell?).Anyone have any ideas?Thanks,Chris