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Former Member

sapinst APPCRASH ntdll.dll

Hi everyone,

I am getting APPCRASH error when running DB import using SWPM. The steps were fine in the previous machine.

The configuration is as follows :-
MS Windows Server 2012 R2
MS SQL Server 2012 R2 SP4
Netweaver 7.3 ABAP

The following report appeared :

Version=1 EventType=APPCRASH EventTime=131615959107977655 ReportType=2 Consent=1 ReportIdentifier=b6f00a0d-03f7-11e8-80bc-00505608013c IntegratorReportIdentifier=b6f00a0c-03f7-11e8-80bc-00505608013c NsAppName=sapinst.exe Response.type=4 Sig[0].Name=Application Name Sig[0].Value=sapinst.exe Sig[1].Name=Application Version Sig[1].Value=749.0.44.0 Sig[2].Name=Application Timestamp Sig[2].Value=5a58e2ce Sig[3].Name=Fault Module Name Sig[3].Value=ntdll.dll Sig[4].Name=Fault Module Version Sig[4].Value=6.3.9600.16384 Sig[5].Name=Fault Module Timestamp Sig[5].Value=5215f938 Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=000000000005b855 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.3.9600.2.0.0.272.7 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=65d8 DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=65d8f2268a9f7de5d72f4f881854f1cc DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=bd79 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=bd79282e9c9ac58d1b17664c39665481 UI[2]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\sapinst.exe UI[3]=sapinst.exe has stopped working UI[4]=Windows can check online for a solution to the problem. UI[5]=Check online for a solution and close the program UI[6]=Check online for a solution later and close the program UI[7]=Close the program LoadedModule[0]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\sapinst.exe LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll LoadedModule[4]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\baselib.dll LoadedModule[5]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\sapcpp47.dll LoadedModule[6]=C:\Windows\system32\ADVAPI32.dll LoadedModule[7]=C:\Windows\system32\USER32.dll LoadedModule[8]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\MSVCR120.dll LoadedModule[9]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\xml71d.dll LoadedModule[10]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\MSVCP120.dll LoadedModule[11]=C:\Windows\system32\msvcrt.dll LoadedModule[12]=C:\Windows\SYSTEM32\sechost.dll LoadedModule[13]=C:\Windows\system32\RPCRT4.dll LoadedModule[14]=C:\Windows\system32\GDI32.dll LoadedModule[15]=C:\Windows\system32\IMM32.DLL LoadedModule[16]=C:\Windows\system32\MSCTF.dll LoadedModule[17]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\icuuc50.dll LoadedModule[18]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\icudt50.dll LoadedModule[19]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\icuin50.dll LoadedModule[20]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iamodell.dll LoadedModule[21]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\syslib.dll LoadedModule[22]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iaejs.dll LoadedModule[23]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iaguieng.dll LoadedModule[24]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iaregist.dll LoadedModule[25]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iamodlib.dll LoadedModule[26]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iacluster.dll LoadedModule[27]=C:\Windows\SYSTEM32\NETAPI32.dll LoadedModule[28]=C:\Windows\system32\SHELL32.dll LoadedModule[29]=C:\Windows\system32\ole32.dll LoadedModule[30]=C:\Windows\system32\OLEAUT32.dll LoadedModule[31]=C:\Windows\system32\WS2_32.dll LoadedModule[32]=C:\Windows\SYSTEM32\IPHLPAPI.DLL LoadedModule[33]=C:\Windows\SYSTEM32\VERSION.dll LoadedModule[34]=C:\Windows\SYSTEM32\MPR.dll LoadedModule[35]=C:\Windows\SYSTEM32\Secur32.dll LoadedModule[36]=C:\Windows\SYSTEM32\NTDSAPI.dll LoadedModule[37]=C:\Windows\SYSTEM32\ACTIVEDS.dll LoadedModule[38]=C:\Windows\SYSTEM32\bcrypt.dll LoadedModule[39]=C:\Windows\system32\SHLWAPI.dll LoadedModule[40]=C:\Windows\SYSTEM32\USERENV.dll LoadedModule[41]=C:\Windows\system32\SETUPAPI.dll LoadedModule[42]=C:\Windows\SYSTEM32\sfc.dll LoadedModule[43]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\xtc21d.dll LoadedModule[44]=C:\Windows\SYSTEM32\CLUSAPI.dll LoadedModule[45]=C:\Windows\SYSTEM32\RESUTILS.dll LoadedModule[46]=C:\Windows\SYSTEM32\netutils.dll LoadedModule[47]=C:\Windows\SYSTEM32\srvcli.dll LoadedModule[48]=C:\Windows\SYSTEM32\wkscli.dll LoadedModule[49]=C:\Windows\SYSTEM32\combase.dll LoadedModule[50]=C:\Windows\system32\NSI.dll LoadedModule[51]=C:\Windows\SYSTEM32\WINNSI.DLL LoadedModule[52]=C:\Windows\SYSTEM32\adsldpc.dll LoadedModule[53]=C:\Windows\SYSTEM32\profapi.dll LoadedModule[54]=C:\Windows\system32\CFGMGR32.dll LoadedModule[55]=C:\Windows\SYSTEM32\cryptdll.dll LoadedModule[56]=C:\Windows\system32\WLDAP32.dll LoadedModule[57]=C:\Windows\SYSTEM32\LOGONCLI.DLL LoadedModule[58]=C:\Windows\SYSTEM32\SAMCLI.DLL LoadedModule[59]=C:\Windows\SYSTEM32\sfc_os.DLL LoadedModule[60]=C:\Windows\SYSTEM32\SSPICLI.DLL LoadedModule[61]=C:\Windows\SYSTEM32\kernel.appcore.dll LoadedModule[62]=C:\Windows\SYSTEM32\CRYPTBASE.dll LoadedModule[63]=C:\Windows\SYSTEM32\bcryptPrimitives.dll LoadedModule[64]=C:\Windows\system32\uxtheme.dll LoadedModule[65]=C:\Windows\system32\napinsp.dll LoadedModule[66]=C:\Windows\system32\NLAapi.dll LoadedModule[67]=C:\Windows\System32\mswsock.dll LoadedModule[68]=C:\Windows\SYSTEM32\DNSAPI.dll LoadedModule[69]=C:\Windows\System32\winrnr.dll LoadedModule[70]=C:\Windows\SYSTEM32\clbcatq.dll LoadedModule[71]=C:\Windows\system32\adsnt.dll LoadedModule[72]=C:\Windows\system32\WINSPOOL.DRV LoadedModule[73]=C:\Windows\system32\DSROLE.dll LoadedModule[74]=C:\Windows\system32\browcli.dll LoadedModule[75]=C:\Windows\system32\CRYPT32.DLL LoadedModule[76]=C:\Windows\system32\MSASN1.dll LoadedModule[77]=C:\Windows\SYSTEM32\DPAPI.DLL LoadedModule[78]=C:\Windows\SYSTEM32\SAMLIB.dll LoadedModule[79]=C:\Windows\SYSTEM32\sxs.dll LoadedModule[80]=C:\Windows\SYSTEM32\ntmarta.dll LoadedModule[81]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iakdblib.dll LoadedModule[82]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iakdbpar.dll LoadedModule[83]=C:\Windows\SYSTEM32\CRYPTSP.dll LoadedModule[84]=C:\Windows\system32\rsaenh.dll LoadedModule[85]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL LoadedModule[86]=C:\Windows\SYSTEM32\dhcpcsvc.DLL LoadedModule[87]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iacdlib.dll LoadedModule[88]=C:\Windows\system32\apphelp.dll LoadedModule[89]=C:\Windows\system32\SHCORE.dll LoadedModule[90]=C:\Windows\System32\actxprxy.dll LoadedModule[91]=C:\Windows\SYSTEM32\cscapi.dll LoadedModule[92]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iajsmod.dll LoadedModule[93]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iamodsdm.dll LoadedModule[94]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iamodos.dll LoadedModule[95]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iamodada.dll LoadedModule[96]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iamodora.dll LoadedModule[97]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iamodapp.dll LoadedModule[98]=C:\Windows\System32\rasadhlp.dll LoadedModule[99]=C:\Windows\System32\fwpuclnt.dll LoadedModule[100]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iamodrfc.dll LoadedModule[101]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\sapnwrfc.dll LoadedModule[102]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iamodnt.dll LoadedModule[103]=C:\Windows\SYSTEM32\msi.dll LoadedModule[104]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\iamodmssql.dll LoadedModule[105]=C:\Windows\SYSTEM32\ODBC32.dll LoadedModule[106]=C:\Windows\system32\DEVRTL.dll LoadedModule[107]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\jre\bin\server\jvm.dll LoadedModule[108]=C:\Windows\SYSTEM32\WINMM.dll LoadedModule[109]=C:\Windows\system32\PSAPI.DLL LoadedModule[110]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\jre\bin\server\MSVCR100.dll LoadedModule[111]=C:\Windows\SYSTEM32\WINMMBASE.dll LoadedModule[112]=C:\Windows\SYSTEM32\DEVOBJ.dll LoadedModule[113]=C:\Windows\SYSTEM32\DBGHELP.DLL LoadedModule[114]=C:\Windows\SYSTEM32\DBGENG.DLL LoadedModule[115]=C:\Windows\SYSTEM32\XmlLite.dll LoadedModule[116]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\jre\bin\verify.dll LoadedModule[117]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\jre\bin\java.dll LoadedModule[118]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\jre\bin\jdwp.dll LoadedModule[119]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\jre\bin\npt.dll LoadedModule[120]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\jre\bin\zip.dll LoadedModule[121]=C:\Windows\SYSTEM32\PDH.DLL LoadedModule[122]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\jre\bin\sapjvm_addons.dll LoadedModule[123]=C:\Windows\system32\wbem\wbemprox.dll LoadedModule[124]=C:\Windows\SYSTEM32\wbemcomn.dll LoadedModule[125]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\jre\bin\dt_socket.dll LoadedModule[126]=C:\Windows\system32\wbem\wbemsvc.dll LoadedModule[127]=C:\Windows\system32\wbem\fastprox.dll LoadedModule[128]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\jsltoolbox.dll LoadedModule[129]=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\sapjco3.dll LoadedModule[130]=C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.8428_none_88dcdb0b2fb19957\MSVCR80.dll LoadedModule[131]=C:\Windows\System32\perfos.dll LoadedModule[132]=C:\Windows\system32\SQLSRV32.dll LoadedModule[133]=C:\Windows\system32\odbccp32.dll LoadedModule[134]=C:\Windows\SYSTEM32\DBNETLIB.DLL LoadedModule[135]=C:\Windows\SYSTEM32\security.dll LoadedModule[136]=C:\Windows\system32\msv1_0.DLL FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=sapinst.exe AppPath=C:\Users\d45adm\AppData\Local\Temp\sapinst_exe.3336.1517122010\sapinst.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=76C8F066A975019F07BC513FEAF64DF9

Appreciate any form of contribution towards solving this issue

Thanks so much

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2 Answers

  • avatar image
    Former Member
    Jan 28 at 02:36 PM

    I've performed the following as attempts to resolve this issue :

    - sfc /SCANNOW
    - dism
    - reinstall .Net Framework
    - used different version of SWPM
    - rebooted the VM
    - scandisk
    - antivirus scan

    none helped

    Thanks

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  • Apr 26 at 03:18 PM

    Hi Muhammad,

    I ran into the same issue when trying to do an export. And then also when trying to do a simple install of any NW product on a Windows 2012 R2 standard server. It was consistent and faulted in the exact step with the exact same error every time, whether I tried NW 7.5, 7.4 SR2, 7.3, all the same. Logs had nothing of relevance to assist.

    Followed steps/guidance in OSS note 2571806, did not resolve the issue.

    I was using SWPM 1.0 SP 22 (tried pl 5, 6 & 7).

    When I used SWPM 1.0 SP09 on the same machine, the installation worked.

    With SWPM 1.0 SP20 the standard gui (SDTGUI) that we are used to was deprecated and the the new SL Common GUI (i.e. web-based UI) was introduced. See OSS note 1589311 July 2017.

    If you can get an older version of SWPM that might work for you. There could be other issues with media, etc., to contend with, but it should get past the ntdll.dll fault.

    Also suggest opening a message with SAP to let them know, if you have not done that already.

    I have re-read the installation guide several times, but have not yet found a step that I missed.

    Hope this helps.

    Deb

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