printing on-demand subreport in CRXI crashes Crystal

[Former Member]

Post Author: paulold

CA Forum: General

I have recently upgraded to CRXI. I have a couple of reports that use on-demand subreports. I usually design my reports in Crystal and then post them to a web portal where endusers can access them via a browser and the Crystal Viewer. But as I design a report, I like to print things out to see how they look. I just discovered that while I can print out the results of the main report fine, when I call up the results of the subreport and try to print it, Crystal crashes and gives me an error message:

CiceroUIWndFrameL crw32.exe - Application Error

The instruction at "0x5ad71531" referenced memory at "0x00000014". The memory could not be "read". Click on OK to terminate the program.

I checked an older report that has been working fine and it too has the same printing problem, only when I try to print the results of the ondemand subreport.

Is this a bug?

paulold@aol.com

[Former Member]

We have exactly the same problem with sub reports.

We are in great need of a solution.

[Former Member]

Hi,

Please let us know:-

-Are you running your report through custom application

.net or java?

-Issue is on development machine or deployment ?

-Are you using dual monitor ?

-Which operating system are you using?

Regards,

Shweta

[Former Member]

Thank you for your quick reply,

The report run directly in Crystal Report XI in print preview

For now the problem is only on a developement machine. We plan to change all our crystal report 9 to XI as soon as all the currents reports have been tested and working.

We don't use dual monitors but we access the crystal report XI server using Terminal Server.

The server is a Windows Server 2003 standard edition.

[Former Member]

I forgot to mention, we use Crystal Report XI R2 (11.5.8.826)

[Former Member]

Hi Ji,

I would suggest you to apply latest service pack.

We can download Service pack from the following link:

[Business Objects Downloads|https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/bobj_download/main.htm]

Hope that helps!!

Regards,

Shweta