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How to get formula on total process minutes?

Post Author: olesco

CA Forum: Formula

Hello everyone,

I need help to get the total reported process minutes of a ticket. Here are below scenarios.

Scenario #1: Both records in the same ticket Start and End at the same time.

Ticket# Process Start Process Stop Process Minutes Total Reported Process Minutes

123 10/13/07 11:00 10/13/07 16:40 340 340

123 10/13/07 11:00 10/13/07 16:40 340

Scenario #2: Both Start at the Same Time and one ends later than the other

Ticket# Process Start Process Stop Process Minutes Total Reported Process Minutes

124 10/13/07 11:00 10/13/07 16:40 340 340

124 10/13/07 11:00 10/13/07 13:12 132

Scenario #3: One Starts before the other and the second one Ends after the first (or vise-versa).

Ticket# Process Start Process Stop Process Minutes Total Reported Process Minutes

125 10/13/07 11:00 10/13/07 16:40 340 400

125 10/13/07 11:10 10/13/07 17:40 390

Any help is greatly appreciated. Thank you.

oe

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5 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Dec 03, 2007 at 07:08 PM

    Post Author: ivanl

    CA Forum: Formula

    Do you want the resulting columns to be:

    Ticket # Total Reported Process Minutes

    123 340

    124 340

    125 400

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 03, 2007 at 08:20 PM

    Post Author: olesco

    CA Forum: Formula

    This will eventually go into my crosstab. Thank you.

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 03, 2007 at 08:34 PM

    Post Author: olesco

    CA Forum: Formula

    Yes. Thank you.

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 03, 2007 at 08:39 PM

    Post Author: ivanl

    CA Forum: Formula

    Have you tried this in the cross tab (using cross tab expert):

    Rows: ticket #

    Columns: whatever the columns are

    Summarized Fields: Total Reported Process Minutes

    change summary of Total Reported Process Minutes to maximum

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 03, 2007 at 09:09 PM

    Post Author: olesco

    CA Forum: Formula

    Thank you. I tried this and did not work. That's why i need a formula for total process minutes because that is not a given number.

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