Export to Excel Problem - Page server Error

[Former Member]

Post Author: Preethig

CA Forum: Exporting

Crystal Reports were designed using the Seagate Crystal Reports Developer Version 8.5.3.975.The reports does designed are published in the Seagate Crystal Enterprise 8.0.2.6725 across the web.

When we try to the export these reports to excel from the Crystal report viewer of the Crystal Enterprise it throws up an error" The export format 'U2FXLS:5' is not supported. &#91;on Page Server : <webserver>.pageserver&#93;."

The webserver as the Following ConfigurationWindows Terminal Edition - Windows 2000Service Pack 4.Seagate Crystal Enterprise 8.0.2.6725

The Client system on which the "Export to Excel" is performed has the following Configuration.Windows XP Professional Operating SystemService Pack - SP2.Excel 2002 (10.2614.2625).

We have tried uninstalling the Crystal Enterprise 8.0.We have also checked for the u2fxls.dll and Crxf_xls.dll in the C:/ <% system Root%> /Crystal.

Kindly help us to figure out the problem. It has been working fine for quite long and flawed only recently.

Thank You in advance.

Thanks and regards,

Preethi

[Former Member]

I tried to do the rename of the Crxf_xls.dll, but it is not on our system at all. Any other suggestions? This only happens with a few reports, not all.

[Former Member]

I tried to do the rename of the Crxf_xls.dll, but it is not on our system at all. Any other suggestions? This only happens with a few reports, not all.

[Former Member]

Post Author: Preethig

CA Forum: Exporting

Cyril,

Thank You For your tip. But the problem of export To excel could be solved after I renamed the Crxf_xls.dll in the <%System root%> /Crystal folder which allowed the dll U2fxls.dll to Excel export work just as fine as explained in the Knowledge Base of Bussiness Object.

Thank you

With Regards,

Preethi

[Former Member]

Post Author: cyril

CA Forum: Exporting

Hi,

Were there any changes on the web server end, anything to do with the OS, try adding the c:\windows\crystal (cud be winnt in win2000) in the path under environmental variables (requires restart), if it does not exists and try the export