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Hybris Marketing and Salesforce integration

Jan 27 at 04:35 PM

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Former Member

Is there a production proven adapter between Hybris Marketing and Saleforce integration via cloud integration. (inbound and outbound)? Thanks.

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Hi,

Advantco now offers a pre-packaged content to integrate SAP Hybris with Salesforce.

This will be available by the first week of July 2018 on SAP App center for purchase.

To know the details, please contact me at abahl@advantco.com

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1 Answer

Saurabh Kabra
Jan 28 at 03:23 PM
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Hi,

You can make use of "Advantco" adapter.

https://blogs.sap.com/2016/04/22/advantco-salesforce-adapter-for-sap-hci/

https://cloudintegration.hana.ondemand.com/#/shell/discover/contentpackage/SAPOEMSalesForceAdapterbyAdvantco

We have used the same for 1702 Hybris Marketing with SFDC for Campaign Execution using Open Channel Integration.

Thanks

Saurabh

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Former Member

Thanks,

Does that adapter fully support both inbound (contacts, leads, activity) and outbound (leads, campaign, activity) use case similar to C4C integration?

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Hi,

Actually i am not sure about what all it support but in our 1702 OnPrem system we made a integration using HCI which we used to Transfer Lead(Outbound) to Sales Force as well as we Customer replication to Hybris marketing(Inbound). It is a working scenario which was implemented in 1 of the project i worked with.

So most probably it will also work for Opportunity and Activity/task as well for Outbound Business Documents for Hybris Marketing but not checked into the system.

Hope it helps.

Thanks

Saurabh

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Former Member
Saurabh Kabra

So for your outbound & inbound integration, do you need customize in ymkt side to fit in this integration or you can reuse ymkt and c4c integration service and just switch the iflow mapping in HCI to salesforce leveraging this adaptor?

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Hi,

For Inbound, as Hybris Marketing is a oData based communication hence we simply consumed marketing odata at HCI. No additional change in marketing.

For Outbound, we had to Implement/create a new class(as a copy of standard) and invoke the web service to send out leadsto Sales Force similar to what C4C standard integration works.Also RFC, SM59, entry has to be created and STRUST certificate has been uploaded.

Thanks

Saurabh

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Former Member
Saurabh Kabra

For outbound, when you say a new class invoke web service, is it a customization at HCI to invoke salesforce or ymkt invoke HCI? Are you using ymkt cloud version?

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No we were using OnPrem 1702 and Here yMkt class invokes Webservice to transfer the Interaction (Lead) in HCI. then customisation at HCI route it to Sales Force.

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Yes, Advantco adapter fully supports both inbound and outbound use case.

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