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Former Member
Jan 22, 2008 at 03:52 AM

New Reports in not being refreshed


Post Author: Dixie Folzenlogen

CA Forum:


I had to write 3 new reports today and published to using the latest version of 'publish to'. The data source is an Excel spreadsheet and the data selector is Microsoft Jet 4.0 OLE DB Provider. I deselected the option to 'save data in report" under Report Options. I also deselected the same option in "Options" ==>reporting.

When I preview the report -- the print date and time update and the data refreshes. After I publish to -- the reports do not refresh. I am running about 10 other reports using the same datasource and data selector without problems.

The only thing that I can think that might be the underlying cause is that I recent had a hard drive failure and had to reinstall Crystal Reports XII R2. Perhaps I am missing a critical update of some sort. However, when I check for updates -- the update service does not find any updates.

Any suggestions on where to start looking for the solution? I cannot rely on my users to "refresh" their reports before review.


Dixie Folzenlogen