Skip to Content
author's profile photo Former Member
Former Member

Unable to Add License Key

Post Author: Lee Kelley

CA Forum: Administration

I am unable to add a second license key to Crystal Server. Original installation was 5 named users. When I try to add the key for additional 20 concurrent licenses, I receive the following error..

"There was an error while writing data back to the server: This license key cannot be added until the current keys have been removed."

As I understand it, I should have the 5 named that came with the purchase of the Crystal Server software plus the additional 20 concurrent licenses that we purchase, a total of 25 licenses.

Any insight as to way I can not add the second key?????

Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Dec 27, 2007 at 08:28 PM

    Post Author: TAZ

    CA Forum: Administration

    This sounds like a licensing issue. You will need to contact who-ever gave you the keys and ask. If one of the keys is a demo key they cannot be combined with production keys. This would be expected behavior. Either way there is nothing you can do with troubleshooting license keys. Either they work together or they don't.



    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.