Skip to Content
author's profile photo
Former Member

Documentation URLs Wrong

Post Author: hey

CA Forum: Administration

When clicking on the "User's Guide" or "Administrator's Guide" link in the Documentation part of the BOE XIR2 ".Net Administration Launchpad" page, the URLs returned are wrong: instead of http://servername/businessobjects/enterprise115/help/en/..., it returns http://servername/help/en/..., thus causing "The page cannot be found" error message. Anyone knows what would cause this problem? Thanks!

Add comment
10|10000 characters needed characters exceeded

  • Follow
  • Get RSS Feed

7 Answers

  • author's profile photo
    Former Member
    Posted on Oct 03, 2007 at 11:55 AM

    Post Author: amcc

    CA Forum: Administration

    We have a similar problem. I've not yet resolved it but it seems to relate to a redirect that is performed in C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\Web Content\Enterprise115\help\helpredir.aspx.

    Add comment
    10|10000 characters needed characters exceeded

  • author's profile photo
    Former Member
    Posted on Oct 03, 2007 at 04:49 PM

    Post Author: hey

    CA Forum: Administration

    Yes, the direct cause is that file. I was reading that file before, didn't find anything obvious. Today, I replaced that file (time stamp 12/1/2006 3:59AM, directly from Business Objects, never modified ourselves) with another one (time stamp 4/8/2005 12:11 PM), and it worked. The difference is at the last two lines. I believe the 12/1/2006 file came with SP2, while the 4/8/2005 file came with SP1. We applied SP2 several days ago, everything else seems fine.

    Add comment
    10|10000 characters needed characters exceeded

  • author's profile photo
    Former Member
    Posted on Oct 04, 2007 at 11:54 AM

    Post Author: amcc

    CA Forum: Administration

    Unfortunately we migrated directly to SP2 and I have not been able to trace an earlier version of the file. Could you please quote the changed lines on here so that I can copy and paste them into a new version of the file?

    Add comment
    10|10000 characters needed characters exceeded

  • author's profile photo
    Former Member
    Posted on Oct 04, 2007 at 04:19 PM

    Post Author: jsanzone

    CA Forum: Administration

    amcc:

    Here is a snip of code, new & old. As you can see, some "improvements" were attempted but are not yielding to be very fruitful.... Best wishes,

    John

    -


    NEW CODE----


    Response.ExpiresAbsolute = 0; var helpLoc = Request.QueryString("guide"); var lang; lang = Request&#91;"lang"&#93;; if (!lang || lang.length == 0) lang = String(Request.ServerVariables("HTTP_ACCEPT_LANGUAGE")); var langPath = GetLangPath(lang); var rpcontextpath = Request.QueryString("rpcontext"); Response.Write("<script Language=Javascript>window.location.replace('"rpcontextpath"/help/"langPath "/" helpLoc"/html/default.htm"+"')"); %>

    -


    OLD CODE----


    Response.ExpiresAbsolute = 0; var helpLoc = Request.QueryString("guide"); var lang; lang = Request&#91;"lang"&#93;; if (!lang || lang.length == 0) lang = String(Request.ServerVariables("HTTP_ACCEPT_LANGUAGE")); var langPath = GetLangPath(lang);

    Response.Redirect(langPath + "/" + helpLoc + "/html/default.htm");%>

    Add comment
    10|10000 characters needed characters exceeded

  • author's profile photo
    Former Member
    Posted on Oct 05, 2007 at 11:47 AM

    Post Author: amcc

    CA Forum: Administration

    Thanks John. I'll give that version a try.

    Anne.

    Add comment
    10|10000 characters needed characters exceeded

  • author's profile photo
    Former Member
    Posted on Oct 09, 2007 at 04:47 PM

    Post Author: amcc

    CA Forum: Administration

    Unfortunately the older version of the code didn't fix the problem for us. Anyone got any other ideas?

    Add comment
    10|10000 characters needed characters exceeded

  • author's profile photo
    Former Member
    Posted on Oct 15, 2007 at 02:53 PM

    Post Author: amcc

    CA Forum: Administration

    This has now been resolved with help from BO Support. A different version of the helpdir.aspx file was supplied. This fixed the problem of the link to the User Guide on both servers but the link to the Administrator's Guide still did not work on the production server. This was traced to a missing folder on the server.

    Add comment
    10|10000 characters needed characters exceeded