Post Author: Chriss
CA Forum: Administration
It's an BOE XI SR2, on Win2k3 server, with a print cluster with two print spools, handling 3000+ printers. I discovered this error to be intermittent and only on one of the spools. It turned out that the only common factor was an HP4250 print driver. I backed all the 4250s down to 4200 drivers and the intermitent error ("Error in File. The request could not be submitted for background processing.") went from about 100 a day to zero. The other spool had a different version of the HP4250 driver and would on rare occassion cause this error, "Error in File ... Page header or footer longer than a page." but never the background processing error.
For reference, when I got this error in XI R1, this was the solution for 'the error with one name and many causes':The error "The request could not be submitted for background processing" can be related to a corrupt or wrong versioned crpe32.dll in the Crystal bin folder. Renaming to crpe32.dll_bak and using the repair command in the the "Add/Remove Programs" tool in the "Control Panel" will reinstall the correct dll. Then restart the Crystal services.