Skip to Content
0
Former Member
Jan 09, 2008 at 02:54 PM

Problem applying CR XI SP3

15 Views

Post Author: reb01510

CA Forum: Deployment

The SP3 installation (crxir2_sp3.exe - this was the upgrade recommended when the Check For Upgrades ran when starting the report designer) fails with the following (paraphrased) message:

Crystal Reports Service Pack 3 is for XI R2 only and cannot be installed on top of other Business Objects products

Needless to say, I'm a little perturbed that I was forced to go through a 7 hour download only to get the wrong installation program ...

Looking through previous messages in this forum, I'm wondering if this is related to the keycode, which begins with "B". A previous message stated that R2 products had keycodes beginning with "C"? The Help|About screen shows the build as 11.2.8.826 - that's R2 isn't it? How would I go about getting a different keycode?

Related question: how does one identify the SP level of all installed components? BOE, etc.