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Former Member
Apr 12, 2007 at 05:26 AM

Infoview is completely blank..

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Post Author: amanda.h

CA Forum: Deployment

We have deployed BOXI R2 SP1 in our production environment without any major problems, however when I try to install on another server for DR (both are 2003 servers) and launch InfoView, it goes from the logon.aspx (we use Windows AD auth) to the main.aspx page, however the main.aspx page is completely blank.

If I call a specific report up by itself using the docid it loads fine.. if I go to headerPlus.aspx it comes up.. however if I search for a document from there is an IE error that "'listing_parentid' is null or not an object"..

It looks like there is an IFRAME ID tag that shows up in the broken DR main.aspx source that isn't in the working production main.aspx source (see below).

Does anyone have any ideas?? I've uninstalled SP1, MHF1 and reinstalled both.. and have installed CHF17.

Here is the top portion of the source of our main.aspx on our production server (working):

<!-- (c) Business Objects 2004. All rights reserved.-->

http://technicalsupport.businessobjects.com/businessobjects/Enterprise115/InfoView/default.css">> http://schemas.microsoft.com/intellisense/ie5"> Oz47bDx0PHA8bDxpbm5lcmh0bWw7PjtsPEluZm9WaWV3Oz4Ozs O3Q8cDxsPGhyZWY7PjtsPC9idXNpbmVzc29iamVjdHMvRW50ZXJwcmlzZTExNS9JbmZvVmlldy9kZWZhdWx0LmNzczsPjs7Pjt0PHA8bDxfZm9yY2VfTWFpbklkZW50aXR5Oz47bDxNYWluSWRlbnRpdHk7Pj47Oz47Pj47Pld0ILu4oO3UPXkElRO3QSib2V/T" /> <script language="javascript">var ClientSessionEnd_AlwaysTry = true;</script>

<!-- NOTES: - Form is used by code-behind to register conditional script. - Form must not be put inside a "body" tag (because frameset will get ignored). - Form must reside before the "frameset" tag (because script will get ignored). --> <script language="javascript">

And here is the top portion of the source on our DR main.aspx that has the problem:

<!-- (c) Business Objects 2004. All rights reserved.-->

http://technicalsupport.businessobjects.com/businessobjects/Enterprise115/InfoView/default.css">> http://schemas.microsoft.com/intellisense/ie5"> http://technicalsupport.businessobjects.com/aspnet_client/system_web/1_1_4322/SmartNav.htm"> name="Form1" method="post" action="main.aspx" id="Form1" __smartNavEnabled="true"> Oz47bDx0PHA8bDxpbm5lcmh0bWw7PjtsPEluZm9WaWV3Oz4OzsO3Q8cDxsPGhyZWY7PjtsPC9idXNpbmVzc29iamVjdHMvRW50ZXJwcmlzZTExNS9JbmZvVmlldy9kZWZhdWx0LmNzczsPjs7Pjt0PHA8bDxfZm9yY2VfTWFpbklkZW50aXR5Oz47bDxNYWluSWRlbnRpdHk7Pj47Oz47Pj47PivVZ5t4wP9LDmp3xa1DT1IeMggS" /> <script language="javascript">var ClientSessionEnd_AlwaysTry = true;</script>

>

<!-- NOTES: - Form is used by code-behind to register conditional script. - Form must not be put inside a "body" tag (because frameset will get ignored). - Form must reside before the "frameset" tag (because script will get ignored). --> <script language="javascript">