Error: Cacheserver are down or disabled

[Former Member]

Post Author: floatsam

CA Forum: JAVA

Hi all, I using Java SDK to retrieve BusinessObjects report from XI R2. I'm able to login to CMS, execute the query and retrieve the report. But when i use CrystalReportViewer to display the report in jsp, i get the following error:

com.crystaldecisions.report.web.viewer.CrystalReportViewer

All the servers with CMS <CMS NAME>, cluster <CLUSTER NAME> and kind cacheserver are down or

disabled.Talked to the admin and he said cache server is running fine.Please help.Thanks

[Former Member]

Post Author: floatsam

CA Forum: JAVA

Hi Ted, Admin tells me that there is no firewall problem. I was using CrystalReportViewer class to view desktop intelligence document and that could have caused the problem. I'm trying to use ReportEngine class now to retrieve the document. Hope this works. Thanks for your reply.

[Former Member]

Post Author: Ted Ueda

CA Forum: JAVA

One quick way to determine if the issue is within your app or environmental is to get a copy of Java InfoView (desktop.war) from your Enterprise install, and try deploying it to the same Java Web App Server where your app is deployed. If you encounter the same error when trying to view the report in InfoView, then the problem is likely environmental. Are there any firewalls between your app and Enterprise? Sincerely,Ted Ueda