BO XI R2 hangs (freeze up)

Post Author: zhigang

CA Forum: Desktop Intelligence Reporting

We just migrate to BO XI R2 desktop intelligence from BO 5.1 recently, and soon face a couple of severe problems with this new version of BO (never happens with the version 5.1). One of the outstanding issues is that BO XI R2 tends to hang sometimes while not running any report.

For example, we have a report open (but not running) in BO XI R2 desktop intelligence for a while (say an hour), while working on other programs, then we re-activate the BO app by clicking on its icon in the Windows toolbar, then click on its menu, the BO desktop intelligence app displays an empty menu and hangs (not responding).

Any one has the similar experience on BO XI R2 being frozen without even running a report? The environment is BO XI R2 (version 11.5.8.826) on Windows XP and the underlied database is Sybase 12.5.

Thank you very much indeed.

Zhi