Skip to Content
0
Former Member
Sep 13, 2007 at 11:44 PM

Agents hanging up on customers?

24 Views

Post Author: jase4now

CA Forum: Crystal Reports

Please forgive me if this is in the wrong area.

Is there a way, or a report, that can show if an agent is hanging up on callers? I run reports for a call center that has 65+ operators. Most of my operators average 4:40 (m:ss). I have one operator in paticular that averages 1:30 or less! I think he has found a way to 'work' the system.

any help is appreciated,

Joel