Post Author: dougbaker
CA Forum: Crystal Reports
I had this same problem with Crystal 11 and opened a case, but it was never resolved because the client who had the problem accepted the workaround and was only going to be using our software package for a short time longer. I haven't yet found anything relevant in the KB.
I support an ASP (not ASP.NET) web application that uses the Crystal Reports ActiveXViewer which is downloaded from a web site running IIS 6.
The ActiveXViewer download to the IE browser (6 or 7, it doesn't seem to matter) works fine. But the report is completely blank. I can resize, refresh, and use the various controls for the viewer, but nothing changes. If I export the report to a word doc, it works and the data is in the word doc. So, the workaround for Crystal 11, to export to a word doc and then print that, works for Crystal 9 as well. My customer installed SP5 on the IIS machine, but that did not make any difference.
I'm just wondering if anybody has run into anything like this.