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HM cloud 1708: is possible to create campaigns in HM that create an ACTIVITY in CRM?

Jan 26 at 04:16 PM

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Former Member

Hello,

is it possibile to create campaigns in hybris marketing cloud (version 1708) that have as action the creation of activities in CRM?

In the campaign app is available only the "create task" action but is not available the option "ACTIVITIES".

Can you please help me?

Thank you,

Florida

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2 Answers

Kunal Bansal
Jan 28 at 12:11 PM
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Dear Ms. Petrillo,

Yes, it is possible to do so in Hybris Marketing, please refer to Create CRM Activity.

Additionally, also read Campaign Actions.

I hope this helps.

Regards,

Kunal Bansal

SAP Hybris Marketing

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Former Member
Feb 05 at 10:25 AM
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Hello Ms. Petrillo,

additionally you can find information on the business process of creating activities for Sales in CRM here.
The business scenario describes the general business process, the necessary configuration and the integration which needs to be setup to be able to execute the business process.

I hope this helps.

Kind regards,
Jana Wuerth

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