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Carolina Petrillo

HM cloud 1708: is possible to create campaigns in HM that create an ACTIVITY in CRM?

Jan 26, 2018 at 04:16 PM | 65 Views

Hello,

is it possibile to create campaigns in hybris marketing cloud (version 1708) that have as action the creation of activities in CRM?

In the campaign app is available only the "create task" action but is not available the option "ACTIVITIES".

Can you please help me?

Thank you,

Florida

SAP Marketing
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2 Answers

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    Kunal Bansal
    Jan 28, 2018 at 12:11 PM

    Dear Ms. Petrillo,

    Yes, it is possible to do so in Hybris Marketing, please refer to Create CRM Activity.

    Additionally, also read Campaign Actions.

    I hope this helps.

    Regards,

    Kunal Bansal

    SAP Hybris Marketing

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    Former Member
    Feb 05, 2018 at 10:25 AM

    Hello Ms. Petrillo,

    additionally you can find information on the business process of creating activities for Sales in CRM here.
    The business scenario describes the general business process, the necessary configuration and the integration which needs to be setup to be able to execute the business process.

    I hope this helps.

    Kind regards,
    Jana Wuerth

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