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Service Level%1 in SAP CCtr Reporting

Jan 26 at 08:37 AM

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Former Member

Hello,

In the CubCSSContacts, ServiceLevel%2 is calculated based count of answered of time call, what about the ServiceLevel%1?

Is there any guide on how each member in the Measures of the Cube is being calculated?

Thanks.

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2 Answers

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Former Member Jan 26 at 09:31 AM
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Hi,

Thanks for your reply. I have searched through the documentation many times but I couldn't find the explanation for the Handling%1, Handling%2, ServiceLevel%1, ServiceLevel%2 (please refer to the screenshot attached).

From my own calculation, ServiceLevel%2 is calculated based on 'Counts of Answered on Time Calls' but what about ServiceLevel%1.

Please let me if you found any documentation that have the explanation.

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Former Member
Jan 26 at 09:06 AM
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Hi

Please see the Cctr documentation at help.sap.com

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