Hi,
One of our users attempted to reverse sales docs for a particular order. He claims he did everything correctly, first using vf11 to cancel the invoice, vl09 to reverse goods issue, vl02n to delete the delivery document and va02 to delete the sales order.
However, the cancel invoice document and the original delivery doc is still showing in the system. Delivery doc has status "archived" and cancel invoice has "acct determin error". These are the only documents available, no sales order, no corresponding invoice for the cancel invoice document . We want to remove these documents form the system. Is there any way to reverse/delete a cancel invoice document and an archived delivery document? Please advise. Thanks
Regards