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Former Member
May 30, 2008 at 03:21 AM

Service Desk: Can't find Support Team when creat.message in satellite syste


Hi all,

strange thing:

In service desk I customized the partner determination rule for the support team with the rule AC13200137.

(In the rule pretty much everything is filled with * )

a) when creating a message via transaction NOTIF_CREATE within solman itself, the support team can be determined without any problems.

b) when creating a message in a satellite system via ->Help ->Create Support Message, the message gets created in the solution manager, but the support team could not be determined.

In the action log for "when message is created, find

support team responsible" the protocol is red.

Details of the log:

- green: Date and time stamp

- green: Processing CRM_DNO_PARTNER_1 is started

- red: Rule container does not exist

- red: Actim could not be successfully executed

Any idea why this is acting differently ?