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Former Member
May 29, 2008 at 08:53 PM

How to show incoming mails in CRM Interaction Center?

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Experts,

how can we show incomming ele. letter for m.-direction of CRM USER in Interaction center.

An example: I am interaction center agent. I am sending a correspondence to my client. In my user (SU01) i have saved my direction.

The client receives my e m a i l with my e m. direction saved in SU01. He answers.

Now, I want this m. to go to my interaction center inbox. What do I have to do?

Hoping for help,

Cristina