on 01-25-2018 1:35 PM
Use Rule for Service Technician refers to the Ticket Party Rule Function which is set under Define Rules for Employee Work Distribution link of Service and Social View of Administrator Work Center
Installed Base/ Registered Product - In Registered Product , you can maintain the Technician . So, if you maintain this in the Product field under Overview facet of Ticket View, this is taken over.
Direct Responsible of Account is the " Employee Responsible - Sales" - Party Role maintained under Account Team facet of Account View
"Service Technician for Tickets" - refers to Rules maintained under Organizational Work Distribution link of Service and Social View of Administrator Work Center
Hope this clarifies ..!
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