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Connection Server Failed

Oct 24, 2016 at 06:54 PM


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Former Member

When user's are trying to access crystal reports, they receive the following error:

"The viewer could not process an event. Unable to find servers in CMS CrystalServer:6400 and cluster @CrystalServer:6400 with kind cacheserver and service BlockingDocumentConnectionRepository. All such servers could be down or disabled by the administrator. (FWM 01014) [RASLIB9006] [CRSDK00000813]
---- Error code:0 [CRWEB00000119]"

Logged onto CMC to check the server status, and notice the "Connection Server" was in a failed status. Tried restarting the service, but it keeps failing or becomes stuck "Starting."

EventViewer shows "Server Intelligence Agent: server Crystal.ConnectionServer32 failed to launch. It is possible the working directory or file path is invalid. CreateProcess error=5, Access is denied" in the Application Logs.

Any help would be appreciated. Thank you.

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1 Answer

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Former Member Nov 16, 2016 at 10:08 PM

Hello Cris,

Were you able to get your issue resolved?


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