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Former Member
May 29, 2008 at 08:38 AM

Service request being created in CRM WEB IC

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When an user creates an Interaction Record and then viewed any service request from the view Last five interactions from webIC the system is automatically creating an additional service Request.

Steps we follow

1. Open the Interction centre

2. Search (preferable who has previous service requests created)

3. Confirm employee.

4. SC interaction record screen is displayed

5. Bottom of the page, you see interaction history

6. Click on any of the service requests

7. Service request would be displayed

8. Go back using breadcrumbs

---> Problem, in activity clipboard of SC interaction, you would noticean employee request created.

Can any one help with a solution for this on an urgent basis, the business is being affected very seriously and SAP says they can't help

Note: Maximum points would be rewarded

Regards

Ravi