ESS on Behalf in HR EIC

[Former Member]

Hi SAP Experts,

We want to implement HR EIC with ESS on behalf in our demo landscape. We are on SAP Netweaver 2004s ERP 6.0 EhP 2 and already use some ESS and MSS functionalities in Enterprise Portal 7.0.

HR EIC is not implemented yet. But we activated the BSP Services for HR EIC.

So do you have some material, links etc. how to implement the HR EIC with ESS on behalf functinality?

Kind Regards,

Nadin

[Pazahanick_Jarr]

The Employee Interaction Center with ERP 6.0 can tie in any HR transaction and make it available for agents as services. In other words, EIC agents can access HR transactions such as Maintain HR Master Data directly from their agent desktop. The solution also has the flexibility to differentiate the services offered to agents with different skill sets. For instance, an entry-level agent can use Web-based services - instead of an ERP backend transaction - to change HR master data on behalf of an employee, using the very same interface that employees do via self-services.

I would check out the folks at www.eicexperts.com as they have a lot of experience as it relates to EIC.