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Former Member

RNOTIFUPDATE01 - SAP Status not updated from Service Desk msgs

Hi Folks,

Already for some days we're facing the issue that SAP status of Solution Manager msgs that are sent to SAP is not updated in the SolMan itself.

So, if a msg is send to SAP, and SAP made an update and changed their status to 'Customer Action' or 'Solution Provided', the status in SolMan is still 'Sent to SAP'. Only at the marketplace we're able to see the real status.

The job RNOTIFUPDATE01 runs successfully every hour, no errors listed.

However when I run the job manually in SE38, i get a message like:

9999017765 012005041000000066052008 Read/Update Error

9999017765 012005041000000066052008 Locked, Entry in DNOD_UPDATE Successful

Searching for these errors in the notes, gave me some results, but unfortunately these corrections are already in our system.

Our patch level is SAPKA70015, SAPKB70015 and SAPKITL426.

I'm not 100% sure, but I think that it is related to installation number, as some msgs are updated and other aren't.

Does any of you has an idea?

Thanks a lot for your help folks!

Roel

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1 Answer

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    Former Member
    Aug 12, 2010 at 01:50 PM

    Hello Roel,

    The update of the status in the Solution Manager service desk document (usually SLFN), to match the SAP one, is managed by the method AISDK_SP_CHECK_DNO. To configure this, do as follows:

    - Execute transaction SPPFC, selecting the Application DNO_NOTIF

    - Open the action profile SLFN0001_STANDARD_DNO (or the one you created as a copy)

    - Open the action definition SLFN0001_STANDARD_DNO_CHECK (or the one you created as a copy)

    - Under "Processing Types", check if the method AISDK_SP_CHECK_DNO is set (if not, set it as the method to be called)

    - Check the method parameters:

    USER_STATUS1 is the status that was set BEFORE SAP answers

    USER_STATUS2 is the status that will be set WHEN SAP answers (this is the one you should modify)

    Save everything and test.

    Please let me know if this works for you.

    Best Regards,

    Cristiano Canzone

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