on 05-27-2008 8:08 AM
Hi,
Can anyone please tell me whether Alert Modeler functionality for Agent Inbox is available for IC Webclient or is it only for IC Winclient?
If it is available for IC Webclient also, can you please guide me in how to configure an alert? Just the basic steps outlined.I am not able to find this option in IMG Customizing.
Thanks,
Rohit
Hi Rohit,
Yes you could configure alerts in Webclient also. To do this you need to logon into the New UI (BSP application : CRM_UI_FRAME/page : default.htm) with the user having the role IC_MANAGER. You could see the tab "Process Modelling". with which you could create Alerts. You could trigger alerts by creating a Rule Policy.
Regards,
Kanthimathi
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