CRM 5.0 and Web Services

[Former Member]

Hello.

My employer is attempting to create a packaged composite application that will need to communicate to a SAP CRM 5 backend system connected through my employer's VPN. Specifically, we would like to make web services method calls that will allow us to create and maintain service tickets for the Service Ticket application of the CRM Service module. First off, does SAP already expose web services in CRM 5 that do this?

Thanks in advance for any assistance that anyone may be able to provide.

[Former Member · Accepted solution]

First check the Enterprise Services pre-delivered by SAP in ESWorkplace at https://www.sdn.sap.com/irj/sdn/esworkplace.

Make sure that the system requirement for the desired ES (service interface) is met.

To confirm whether is it exist in your CRM, go to SE80 -> Enterprise Service Browser (Utilities -> Settings -> check Enterprise Service Browser). Make sure that it's pointing to the "Local Objects Only". Search for the desired Service Interface.

[Former Member]

> To confirm whether is it exist in your CRM ...

Thanks for this additional information. It may be useful to others who read this question.

[gaurav_modgil]

Hi Ric,

All the Functionality provided in R3 Based System in the backend utilizes RFC's or BAPI's.

These BAPI's are generally also available as Web Services. Moreover if they are not, you can easily expose a bapi as a web Service and utilize it in your custom Application.

I think the following article will help you,

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/244e7923-0a01-0010-5887-fe0b0c6d...

Moreover before going into that plz. check the functionality provided by Business package for SAP CRM for the Enterprise Portal. If your Employer is interested in using the portal, i think this option would benifit you in terms of time saving as there is huge amount of readymade content.

Goto

https://www.sdn.sap.com/irj/sdn/developerareas/contentportfolio

goto http://service.sap.com/swdc >> Content >> Content for Business Suite 2005.

In field "Step 1" choose mySAP CRM 2005 and in field "Step 2" choose the needed functionality.

There u can find many bussiness packages.

Select the bussiness packages need to deploy in EP .

also help is available at http://help.sap.com/saphelp_crm50/helpdata/en/93/35c73c3d91995be10000000a114084/frameset.htm

Hope it helps you ,

Cheers

Gaurav