Hi Experts,
we are using Urgent Corrections as a basis for ChaRM. We copied all SDHF profiles (Status, Action etc.) to ZDHF, created some extra actions and implemented them into the workflow.
When a customized Status is set (e. g. E0012 - the maximum standard Status is E0010) and the ticket is changed (without setting a new status) e. g. by changing a Business Partner or by uploading some attachments, the Status switches back to "Created" when the "Save" Button is clicked.
Debugging showed that the to-be-set-Status (E0012) is labeled as inactive and E0001 is used instead.
How can the custom Statuses be labeled as "active" meaning how can this be solved?
Edited by: Dirk Malas on May 27, 2008 11:02 AM