Returns: Being Processed

[Former Member]

Hi all,

I created a RE-type SO (of course, referenced to an earlier made OR-type SO). When the material was returned PGI was done. Everything was done until invoicing and credit memo. When I viewed the document flow for the SO, I noticed thiss:

Std order completed

Delivery completed

Invoice completed

Acctg Cleared

Returns Being Processed

Returns delivery completed

Credit memo completed

I don't understand why it is still "Being Processed" when everything else is okay. What could have gone wrong?

[former_member184555]

Hi

Please check the Billing type used for creating the credit memo. There are two billing types for credit memo - one is for CREDIT for RETRUNS and the other is normal credit memo.

Please check the copy controls (VTFL) - which billing type (credit memo) is linked to the Returns delivery in the copy controls. Is the same billing type used for creating the credit memo. This is important because, we configure Update Document Flow in the copy controls.

Thanks,

Ravi

[Former Member]

Hi,

Please go to document flow view  Items and check if you have completed the process for all items.

I think there is the problem.

If you are talking about the order which you have referred that will not get completed by the returns process for that you have to complete that process document separately

Regards

[Former Member]

Hi to all. Thank you for all of your replies.

It is already posted in FI since all accounting documents are already cleared as well as the credit memos and the invoices (was I correct in assuming that it is?). I also already looked at the document flow and they are all cleared/complete except for that "Returns XXXXXXXXXX".

Where else can I possible take a look?

[Former Member]

Hello,

After creating a return order, did you create a return delivery with reference to the same? Did you create a credit memo request with reference to the Retrun order? ae sure the credit memo ha been generated with reference to the credit memo request.

Go to VA02--> Return order --> Environment --> Status overview. You can find the exact reason why it is being processed.

Prase

[Former Member]

Hi

the moment you raise credit memothe docment is not posted to FI.

you have to do it manually thats why its shoing

"Being Processed".

do it release to accounting then save document willbe posted then it will not show "Being Processed".

i hope you have understood .

if you doubts is cllear please reward.

thanks

surya

[former_member184555]

Hi

After creating the credit memo, are the values released to FI for posting.

Thanks,

Ravi

[Former Member]

Hi,

Go to the returns order VA02 --> environment --> Status Overview. Check all the statuses of the order, header as well as the item. You may be able to understand why this order is showing as 'being processed'.

Prase