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Former Member
May 20, 2008 at 05:15 PM

CRM 5.0 Webclient - Agent Inbox Responsible Group via ERMS

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Hi Gurus

We've switched from Non-ERMS to ERMS Email.

With this change the Responsible Group is no longer visible in the Agent Inbox, when I check the workflow I see that the container for ResponsibleNo is not populated.

Previously with Non-ERMS this was populated.

I've looked at trying to apply an action to a rule but their doesn't appear to be an easy option.

I've also looked at workflow.

Have I missed something.

Maximum points for the right answer.

Regards

Panduranga