i have folowing scenario
1) If the Manager has not approved the expense report for more than 5 days a reminder mail is sent to the manager for the same
2 ) If the manager has not still approved the request after 10 days then a second reminder is sent to the manger and the cc to his manager
3) If the manager has not still approved the request after 10 days mail is sent to the Workflow admin
i have searchedin in SDN and i got the following link
multiple-levels-escalation-for-deadline-monitoring here it is explained about the escaltion process...
http://www.saptechnical.com/Tutorials/Workflow/RecursiveMails/Scenario2.htm for recisrive mails...
i have done the recursive mails scneario and working fine... but for my sceanrio for second step has mentioned above , how to do it .. pleaase help if you got some idea...