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Opening URL in same window/page from IC Web Client instead of new tab...

Hi All,

We are in CRM 7.0 version. We have existing URL configured and it is opening from CRM IC WebClient with in the same window/page when we select the link.

Change: Replacing the existing external URL with new External URL.

After changing the new URL in place of existing URL in config, when we click on this link now the new URL is displaying message –Content cannot be displayed… and giving option(Link) to open in a new tab and when we click on the new link it is opening in new tab..

Can anyone give some hints what is the issue? How to display the link in the same window/page instead of new tab?


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1 Answer

  • Apr 02, 2018 at 08:55 AM

    Hi Ravi,

    After reading the information, I am think if you see the symptom mentioned in
    KBA 1888001 - Error “This content cannot be displayed in a frame” is shown on CRM WebUI page.

    Actually, for Widget and URL based Transaction Launcher there is a prerequisite that target Web page to
    be called from Widget and Transaction Launcher must be able to run in an IFRAME. And this is controlled
    by Publishers of the Website.

    You can read KBA 1888001 for more information. If you are having a different issue. It will be highly appreciated
    if you could explain your issue in detail. Thanks a lot.

    Best regards,

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