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Opening URL in same window/page from IC Web Client instead of new tab...

Jan 22 at 09:45 PM


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Former Member

Hi All,

We are in CRM 7.0 version. We have existing URL configured and it is opening from CRM IC WebClient with in the same window/page when we select the link.

Change: Replacing the existing external URL with new External URL.

After changing the new URL in place of existing URL in config, when we click on this link now the new URL is displaying message –Content cannot be displayed… and giving option(Link) to open in a new tab and when we click on the new link it is opening in new tab..

Can anyone give some hints what is the issue? How to display the link in the same window/page instead of new tab?


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1 Answer

Bruce Li
Apr 02 at 08:55 AM

Hi Ravi,

After reading the information, I am think if you see the symptom mentioned in
KBA 1888001 - Error “This content cannot be displayed in a frame” is shown on CRM WebUI page.

Actually, for Widget and URL based Transaction Launcher there is a prerequisite that target Web page to
be called from Widget and Transaction Launcher must be able to run in an IFRAME. And this is controlled
by Publishers of the Website.

You can read KBA 1888001 for more information. If you are having a different issue. It will be highly appreciated
if you could explain your issue in detail. Thanks a lot.

Best regards,

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