error occurred while fetching list of fonts Forbidden in Lumira Discovery

[gabriel_schroedter]

I purchased a SAP Lumira 2.0 Licence on SAP Store this morning, and was sent the License Key.

I downloaded the product from the supplied link and installed on my computer. On entering the Licence Key in Lumira, I get a “Success” message, but when I try to access the Preferences tab, I get the and Error message shown below. Closing Lumira and opening again, I’m again asked for the License key.

I removed and reinstalled Lumira, but still get the same results. Would this be an error with the supplied License Key, or the program?

[TammyPowlas · Accepted solution]

Gabriel: try upgrading to latest version/SP of Lumira Discovery 2.1 and see if that resolves the issue.

[TammyPowlas]

Hello - this issue has been reported here on the site - please email customercare.lumira@sap.com for assistance on this SAP Store purchase - hopefully SAP Store will have this resolved soon.

Good luck

[former_member261509]

Dear Tammy,

We escalated this matter to customercare.lumira@sap.com but they advised us to contact SAP Community Network in regards to this issue and one of our Technical experts to provide a resolution.

[TammyPowlas]

Wow, that seems very circular...at this point since you are SAP, I would create an incident at support.sap.com

[former_member1069301]

hello ... I have installed Lumira on a new laptop and i have come across the same error. i have tried sending an email at customercare.lumira@sap.com but it didn't go thru.

could you please guide me in order to resolve this error.

many thanks ...